Our support team is available to help with questions about your account, technical concerns and general feedback. If you have a payment query or trouble accessing a feature, use the contact details below to get in touch. Choose the channel that suits your enquiry and include relevant information so the team can understand the issue. Please do not send passwords or full payment card details in your message. Your enquiry can then be directed to the right team.
| Department | Contact |
|---|---|
| Customer support and account enquiries | [email protected] |
| General enquiries and feedback | [email protected] |
| Affiliate and partnership enquiries | [email protected] |
| Customer support phone number | +44 20 7946 0372 |
| Customer support working hours | Monday to Friday, 09:00 to 18:00 (UK time) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments to avoid delays. We aim to respond promptly and may request verification to process your request.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. If your request involves a payment, account review, or another issue that needs further checking, it may take longer depending on its nature. Please include the relevant details when contacting support so we can review your request and get back to you as soon as possible.
Feedback
Help us improve: share feedback, suggestions, or ideas to make the site clearer and faster. We read every message and use input to refine games, payments, support hours, and promotions. Your reports on bugs or confusing terms are especially helpful. Send comments any time and we’ll review them to improve the service and player experience.