User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use BC Game services. We take your privacy seriously and set out here the types of data we process, how we use it, who we may share it with and the steps you can take to access, correct or remove your information.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal data such as your name, date of birth, email address, phone number and identity documents where required for verification. We also record account credentials and security questions to protect access.
Technical data
We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and log data. This helps us maintain security, prevent fraud and ensure the service works on your device.
Transactional data
Transactional data covers payments, deposits, withdrawals, game activity, bet history and support interactions. Payment details are processed by our payments partners; we record transaction metadata needed to administer your account and comply with our obligations.
How we use information
We use your information to operate your account, deliver our services, process payments, carry out verification and identity checks, detect and prevent fraud, and respond to support requests. We may also use information for service improvement, security monitoring and to fulfil legal or regulatory obligations applicable in the United Kingdom.
Data protection practices
We implement technical and organisational measures to protect personal data against unauthorised access, accidental loss or disclosure. Access to personal information is limited to employees and service providers who need it to perform their duties. We regularly review our security measures and update them as necessary.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable core site functionality, perform analytics and support fraud prevention. You can manage cookie preferences through your browser settings or our cookie controls where available. Third-party analytics providers may collect anonymised data under their own privacy policies.
User rights
If you are located in the United Kingdom you have rights in relation to your personal data, including the right to access, correct, restrict processing or to object to processing in certain circumstances. You may also request portability of data you have provided to us.
Access, correction and deletion of data
To request access to, correction of, or deletion of your personal data, please contact our privacy team at [email protected]. We will respond to your request in line with applicable data protection law and may ask for information to confirm your identity before acting on requests.
Information sharing and third parties
We share personal data with service providers who perform functions on our behalf such as payment processing, identity verification, fraud prevention and customer support. We may disclose information to comply with legal obligations, to protect our rights, or where required by competent authorities in accordance with applicable law.
Privacy policy updates
We may update this policy from time to time. When changes are significant we will provide clear notice on our site. Continued use of our services after changes indicates acceptance of the updated policy. Check this page periodically for the latest version.